Learn to drive business performance and efficiency with a practical guide for digitally transforming your organization's operations.
5 weeks, excluding
orientation
4–6 hours per week,
entirely online
Weekly modules,
flexible learning
Optional live sessions
discussing the current
state of digital operations
Understand how digital transformation can improve the operational aspects of your organization
Effectively scale your business operations and speed up key processes and efficiencies
Implement strategic, digital, and financial frameworks for the effective alignment of operations and strategy
1
Insight into how to digitally transform your business’s operations, and optimize processes that lead to improvements in cost, quality, and business performance.
2
The ability to link operational and financial KPIs, evaluate the financial performance of digitalization efforts, and leverage data analytics to strategically manage operations.
3
The tools to identify and recommend the latest technologies for improving the speed, scale, level of autonomy, and customization capabilities of your operations processes.
4
Validation of your skills and knowledge in the form of a certificate of completion from a leading business school.1
1 U.S. News. (Nd). Accessed July 21, 2021.
Module 1: Aligning Strategy and Operations: A Digital Framework
Discover the importance of implementing strategic, digital, and operational frameworks for effective operations management.
Module 2: Driving Financial Performance Through Operational Metrics
Explore the link between operational and financial performance.
Module 3: Digitalization: Delivering Scale and Speed
Understand the role digitalization plays in scaling-up and speeding-up operational processes.
Module 4: Digitalization: Improving Quality Through Machine Learning
Learn about the importance of digitalization for autonomy and quality.
Module 5: Personalization and Evaluation of Disruptive Technologies
Explore digital technologies that can improve operations management.
Please note that module titles and their contents are subject to change during program development.
Achal Bassamboo
Charles E. Morrison Professor of Decision Sciences, Kellogg School of Management at Northwestern University
Bassamboo's research interests lie in the areas of service systems, revenue management and information sharing. His current research involves designing flexible service systems with a focus on capacity planning and effects of parameter uncertainty. Bassamboo has a PhD in operations, information and technology from the Stanford Graduate School of Business and his renowned work within the industry has appeared in numerous leading journals.
Jan A. Van Mieghem
Harold L. Stuart Professor of Managerial Economics and Professor of Operations, Kellogg School of Management at Northwestern University
Van Mieghem received his PhD in business and MSEE from Stanford University, and holds an electrical engineering degree from the Katholieke Universiteit Leuven, Belgium. His research focuses on product, service and supply chain operations, and studies both strategy and execution. He is the past editor of the operations and supply chain area of Operations Research and currently serves on the editorial board of the top professional journals in operations. He is the author of over 50 academic articles published in the leading international journals, and of two books: one on operations management and the other on operations strategy.
This Northwestern University online program is delivered in collaboration with online education provider GetSmarter. Join a growing community of global professionals, and benefit from the opportunity to:
Gain verifiable and relevant competencies and earn invaluable recognition from an international selection of universities, entirely online and in your own time
Enjoy a personalized, people-mediated online learning experience created to make you feel supported at every step
Experience a flexible but structured approach to online education as you plan your learning around your life to meet weekly milestones