Operations Management: Digital Strategy

Learn to drive business performance and efficiency by digitally transforming your organization's operations


6 weeks, excluding


4–6 hours per week,
entirely online

Learning Format

Weekly modules,
flexible learning

Other Detail

Optional live sessions
discussing the current
state of digital operations

For this presentation only, the price for this online program is now $2,100. Arm your organization with the insights needed to turn data into opportunity and save $400 when you apply using the code NUDOP21NY

This Program Is for You If:


  • You are looking to understand how digital operations can improve your organization

  • You want to identify the correct operational metrics that impact financial performance

  • You need to align operations with the goals and strategic direction of the business

  • You would like to effectively scale your business and drive efficiencies throughout

On Completion of This Program, You’ll Walk Away With:


Insight into how to digitally transform your business’s operations, and optimize processes that lead to improvements in cost and quality.


The ability to link operational and financial KPIs, evaluate the financial performance of digitization efforts, and leverage data analytics to strategically manage operations.


The tools to identify and recommend the latest technologies for improving the speed, scale, level of autonomy, and customization capabilities of your operations processes.

Program Outline

Over the duration of this online executive education program, you’ll work your way through the following modules:

Module 1: Operations Management: A Digital Framework
Discover the importance of implementing strategic, digital, and operational frameworks for effective operations management.

Module 2: Linking Operational Metrics and Financial Performance
Explore the link between operational and financial performance.

Module 3: The Impact of Digitization: Scaling-Up and Speeding-Up
Understand the role digitization plays in scaling-up and speeding-up operational processes.

Module 4: Making a Case for Digitizing Operations: Autonomy and Quality
Learn about the importance of digitization for autonomy and quality.

Module 5: A Digital Approach to Strategic Inventory Management
Learn about a digital approach to effective inventory management.

Module 6: Applying Digital Technologies to Operations Management
Explore digital technologies that can improve operations management.

Your Academic Directors

Achal Bassamboo

Charles E. Morrison Professor of Decision Sciences, Kellogg School of Management

Bassamboo's research interests lie in the areas of service systems, revenue management and information sharing. His current research involves designing flexible service systems with a focus on capacity planning and effects of parameter uncertainty. Bassamboo has a PhD in operations, information and technology from the Stanford Graduate School of Business and his renowned work within the industry has appeared in numerous leading journals.

Jan A. Van Mieghem

Harold L. Stuart Professor of Managerial Economics and Professor of Operations, Kellogg School of Management

Van Mieghem received his PhD in business and MSEE from Stanford University, and holds an electrical engineering degree from the Katholieke Universiteit Leuven, Belgium. His research focuses on product, service and supply chain operations, and studies both strategy and execution. He is the past editor of the operations and supply chain area of Operations Research and currently serves on the editorial board of the top professional journals in operations. He is the author of over 50 academic articles published in the leading international journals, and of two books: one on operations management and the other on operations strategy.

An Online Education That Sets You Apart

This Kellogg School of Management online program is delivered in collaboration with online education provider GetSmarter. Join a growing community of global professionals, and benefit from the opportunity to:


Gain verifiable and relevant competencies and earn invaluable recognition from an international selection of universities, entirely online and in your own time.


Enjoy a personalized, people-mediated online learning experience created to make you feel supported at every step.


Experience a flexible but structured approach to online education as you plan your learning around your life to meet weekly milestones.

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